Customer Help & FAQ Center

Frequently Asked Questions

You may reach us at info@nyprintingcenter or 718-928-6888. Our Customer Service team is ready to serve you from 10:00am to 6:00pm EST from Monday to Friday.

You can also fill out our contact form, and we will strive to get back to you as soon as possible. 

Brooklyn
6316 5th Ave, Brooklyn, NY 11220
Mon - Fri: 10:00 AM - 6:00 PM EST
Get Direction

If you are not happy with your order, you may contact Customer Service at info@nyprintingcenter.com. Conditions may apply: read more about New York Printing Center’s Return & Refund Policy.

Once approved, refunds can take 1-2 business days on our end. It may take within 7-10 business days for the payment to reflect in your card.

Yes, you can change your order if you haven’t approved your design proof. To do so, reach out to our Customer Service team at info@nyprintingcenter.com and make an order change request. Please refrain from resubmitting your order to avoid unnecessary charges on your credit card.

We offer free nationwide shipping on all online orders.

You may check the status of your order by signing up for an account. Once you’ve signed in, just go to "My Account", then Open Orders to see if your current order has been shipped.

Take note that the delivery time will depend on your location and the product’s print turnaround time. Once we’ve shipped out your order, we will send you an e-mail with a link and your order’s tracking number.

Yes, you can. Reach out to our Printing Expert team and we’d be more than happy to help you out with your custom printing request!

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